Regina has over twenty years of experience in the behavioral health field, with special interests and training in emergency mental health services, trauma-informed care, and co-occurring disorders.
Regina is a graduate of The University of Massachusetts Medical School, in Worcester, MA. She served as Chief Resident in Emergency Psychiatric Services. She was involved in the development, from conception to completion, of an extensive emergency room psychiatric clinic. She is also a licensed alcohol and drug counselor and certified clinical supervisor. She has run training and provided supervision for the emergency psychiatric services of a national crisis hotline, has directed a residential treatment program for adolescents with co-occurring disorders and has served as risk manager for a large multi-state behavioral healthcare organization. She serves on several state and provider committees for behavioral health issues.
Director of HR/Finance
Christine has a Master’s Degree in Business Administration (MBA) with a concentration in Human Resources Management, and has received the Professional Human Resources PHR certification from the Human Resources Certification Institute (HRCI). Christine has worked for NCSS for over 10 years and is responsible for recruitment, benefit administration, employee relations, payroll, and all financial aspects of the agency.
Christine lives in Waterford with her husband and they are now “empty-nesters” as their eldest son has moved out and is working toward his electrician’s license, and their younger son is attending college in Boston.
An important part of NCSS’s mission statement is to give our clients “hope for the future” and in the words of Martin Luther King Jr.: “We must accept finite disappointment, but never lose infinite hope”.
Director of Performance & Quality Assurance
Jillian is responsible for the oversight of the agency’s quality assurance program.
Her responsibilities include Quality Assurance and Improvement Plan Development and Evaluation including ensuring compliance with all State and Federal regulations. She also oversees Regulatory Compliance including ensuring credentialing is up to date for all programs, and works with management and staff in achieving targeted outcomes.
Jillian has a Bachelor’s Degree in Psychology with a minor in Sociology from Franklin Pierce University.
Jillian lives in a small town just outside of Jacksonville, North Carolina with her husband Max, who is a Sargent in the U.S. Marine Corps. They have two sons, Braden who is 13 and Cooper who is 12 as well as two dogs; King and Kiwi, both Pitbull rescues. When she is not working, Jillian enjoys reading, photography and scrapbooking. The whole family are avid sports fans who love to play and watch sports as much as possible.
Jillian’s personal mantra: “Everything is figureoutable.” -Marie Forleo
Coordinator of Community-Based Services
Kara began her career with Noank in 1999 following an internship at the Noank Group Home for adolescent girls.
In 2006, Kara moved on within the agency to become a CHAP case manager working with young adults in the community. Presently, Kara is working as the coordinator of all community-based services at NCSS, implementing standards of practice and procedures complying with agency and State policies.
Kara is a Learning Inventory of Skills trainer. Mental Health First Aid and American Red Cross CPR and first aid trained.
When she isn’t working, Kara enjoys gardening, relaxing at the beach and spending time with her husband and two children.
Program Director, Gray Farm House
Jean has been in the Children’s Mental Health field for 35 years. The best care we can give our children are well-informed and trained staff. She is a trainer for Therapeutic Crisis Intervention, Risking Connections, and Mental Health First Aid trainer as well as a facilitator for various trauma informed groups for adolescent girls.
For the past four years, Jean has been the Chair for the Southeastern Mental Health System of Care. Jean enjoys spending her free time with her family at the beach, and participating in outdoor activities.
Her favorite quote: “All kids need is a little help, a little hope, and someone to believe in them.” – Magic Johnson
Program Director, Clift House
Jacqueline is responsible for the daily operations of the NCSS youth refugee program. This program is funded by the Department of Health and Human Services, and licensed with the Department of Children and Families.
Jacqueline has a Bachelor’s degree in Criminology Law and Society, with a minor in Spanish, along with her Master’s in Social Work, with a concentration in Community Organizing. She has experience working as a High School Spanish Teacher, a Case Manager, a Licensing Worker with DCF’s Foster Care and Adoptive Services Unit, and much more.
Jacqueline is passionate about social justice and lifting the voices of all marginalized populations. In her free time, she enjoys playing volleyball and reading. Her favorite quote is, “If you don’t like something, change it. If you can’t change it, change your attitude.”
Youth Navigator, Rapid Re-housing Case Manager
Kayla serves in a HUD funded role of Navigator for homeless young adults, ages 18-24, in the Southeast CT Region. In addition, she serves as a case manager for HUD funded rapid re-housing to homeless young adults.
Kayla has a Bachelor’s degree in Sociology from Eastern Connecticut State University. Previously she held a variety of positions within the agency including Recovery Assistant, Wise Case Manager, and DCF Visitation Supervisor. Kayla resides in Pawcatuck with her Maine Coon Cat, Rhett, and enjoys living close to her parents, siblings, and niece.
Kayla’s personal mantra: “At the end of the day, it’s not about what you have or even what you’ve accomplished, it’s about who you’ve lifted up, who you made better. It’s about what you’ve given back.” – Denzel Washington
NCSS Achievement Award
Project STRIVE trainer
Support Services Coordinator
Cassandra is the Support Services Coordinator for the young adult homeless shelter and provides case management to the young adult clients. She graduated from Central CT State University in 2013 with a Bachelor’s Degree in Social Work and was President of the Phi Alpha Honor Society.
Currently she resides in Chester, CT. Her favorite thing to do is to spend time with her family. Her heart is very near and dear to the young adult homeless shelter as she has been through many of the same trials and tribulations that the clients we serve have been through. Because of this, she is extra passionate about the work she does.
“I am always looking on the brighter side of things, and truly believe that everything happens for a reason. Of course, I also understand that it’s hard to see that reason sometimes. I am looking forward to helping clients realize their potential by giving them the tools to be successful.”